Frequently Asked Questions

Have questions? Read below for the answers

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Ordering

All your queries answered regarding ordering.

How do I place an order?

Placing an order is simple. Browse our catalog, select the items you need, add them to your cart, and proceed to checkout.

Can I add or remove items from my cart?

Yes, you can modify your cart before completing your purchase.

Do I need an account to place an order?

No, creating an account is optional but offers perks like tracking orders and saving details for future use.

Can I cancel or modify an order after it’s been placed?

If your order hasn't shipped, you may be able to cancel or modify it. Contact customer service as soon as possible.

Product

All your queries answered regarding products.

How do I find the right part for my car?

Use our vehicle compatibility checker to find the correct part for your make and model.

Will this part fit my vehicle?

To ensure fit, use our compatibility checker or contact our parts specialists with your vehicle details.

What if I'm unsure about a part's compatibility?

Contact our team with your vehicle information, and we can help confirm compatibility.

Are your auto parts new?

Yes, all our parts are brand new and manufactured to meet or exceed OEM standards.

What is the production date of my vehicle, and where can I find it?

Your vehicle’s production date is typically located on a sticker inside the driver’s side door or in your owner’s manual.

Do you offer product warranties?

Yes, each part comes with a warranty. Please refer to individual product pages for specific details or contact us.

Do your parts come with installation instructions?

Most of our parts come with installation instructions. Our support team is also available to assist.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, MasterCard, American Express, Discover, Diners Club, etc. We also accept PayPal.

When will I be billed?

Your credit card is charged once your order is fulfilled. Initial preauthorization may appear on your credit card statement, typically removed within two business days.

Do you charge sales tax? How much is sales tax?

Sales tax is collected in almost all states to comply with tax regulations. Tax rates vary by state and district.

Is this website secure?

Yes, our website uses industry-standard encryption to protect your personal and payment information, ensuring secure transactions.

What is your privacy policy?

Our privacy policy is committed to protecting your data. Please refer to our Privacy Policy page for more details.

Shipping

All your queries answered regarding shipping.

What are your shipping options?

We offer standard and expedited shipping options, calculated based on weight, destination, and selected speed.

How much does shipping cost?

Shipping fees are based on weight, dimensions, and destination, visible in your cart before purchase.

Can I track my order?

Yes, we’ll send a tracking number once your order ships, allowing you to track its status.

Do you ship outside the United States?

Currently, we primarily ship within the United States. For international inquiries, contact customer service.

Can I ship to a different address?

Yes, you can select a shipping address that differs from your billing address during checkout.

My tracking info says my package was delivered, but I haven’t received it.

If your tracking says “delivered” but you haven’t received it, please check with neighbors or your local delivery office. Contact our support team if it’s still missing.

Why didn’t I receive an email about my order being shipped?

Please check your spam or junk folders. If you haven’t received an email, contact customer service to verify your email address and order status.

What is your shipping policy?

We aim to process and ship orders within 1-2 business days. Shipping times depend on the chosen shipping method and destination.

What if my part arrives damaged or defective?

If your part is damaged or defective, contact us right away. We’ll arrange for a replacement or refund as soon as possible.

Returns and Warranty

All your queries answered regarding return.

What is your return policy?

We offer a 30-day return policy on most items, provided they are unused, in original packaging, and in resalable condition.

How do I return an item?

Contact our customer service team to initiate a return and receive a return authorization if your item qualifies.

Who pays for return shipping?

We cover return shipping for items sent due to our error. For other returns, the customer is responsible for return shipping fees.

What is your warranty policy?

Our parts come with a warranty. Warranty coverage varies by part, so please refer to the individual product page or contact customer support for details.

Account & Support